• Cookies policy
• Terms of use
• User and liability regime
• Link policy and disclaimers
• Modifications
• Data protection and privacy policy
• Intellectual and industrial property
• Legal actions, applicable legislation and jurisdiction
• General contracting conditions
• General information
• The User
• Subscription acquisition process
• Prices, payments and means of payment
• Delivery
• Breach and resolution
• Subscription and registration cancellation
• Right of withdrawal
• Disclaimer
• Written communications and notifications
• Nullity
• Data protection
• Applicable legislation and jurisdiction
• Complaints and claims

Website and application owner information:

In compliance with the provisions of Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), and Regulation (EU) 2022/2065 (Digital Services Act), users are informed that the owner and provider of the services of this website (www.ludoteka.com) and its application for mobile devices is:

Company name: JOKOSARE SL

NIF: B20711685

Domain: www.ludoteka.com

Postal address: Santiago 35 Bajo izquierda, 20304 IRUN (Gipuzkoa)

Email address: contacto@ludoteka.com

Registration Number/Additional Information: Tomo 1850, Folio 195, Hoja SS-18103, Inscripción 1ª

Single Point of Contact (EU Digital Services Regulation):

For the purposes of Articles 11 and 12 of the Digital Services Act (DSA), JOKOSARE SL designates the email address contacto@ludoteka.com as its sole point of contact for direct and rapid communication with the authorities of the Member States, the European Commission, the European Digital Services Board, as well as for users of the service.

Data protection

In accordance with current legislation on the Protection of Personal Data, Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), we inform you that the personal data provided by users through this website or its mobile application will be incorporated into the processing system owned by JOKOSARE SL, with Tax Identification Number (CIF) B20711685 and registered office at Santiago 35, bajo izda., 20304, Irun (Gipuzkoa), for the purpose of providing the service offered and, where applicable, sending you related information that may be of interest to you, as well as facilitating, expediting, and fulfilling the commitments established between both parties. In compliance with current regulations, JOKOSARE SL informs you that the data will be kept for the period strictly necessary to fulfill the aforementioned purposes.

The user guarantees the veracity of the data provided and undertakes to notify any variation thereof to ensure its accuracy.

We process your data to send you informational communications, newsletters, and updates related exclusively to Ludoteka's services and features. In accordance with Article 21.1 of the LSSI (Spanish Law on Information Society Services and Electronic Commerce), these communications will only be sent with your explicit consent, given by actively checking the acceptance box on the registration form or in your profile. However, you may revoke this consent at any time through your account settings or via the unsubscribe link in each email. Emails strictly related to operational or technical support functions necessary for the proper functioning of the service are excluded from this unsubscribe option.

Fraud prevention and community moderation: We process data derived from the use of communication tools (game chats and private chats) solely for the purpose of monitoring compliance with the Code of Conduct, resolving disputes between users, and ensuring a safe and respectful gaming environment. Conversations will only be saved or reviewed when the reporting system is activated or there is evidence of a violation. The legal basis for this processing is JOKOSARE SL's legitimate interest in maintaining the security of its platform.

We inform you that your data will be processed lawfully, fairly, transparently, appropriately, relevantly, limitedly, accurately, and kept up to date. Therefore, JOKOSARE SL undertakes to take all reasonable steps to ensure that inaccurate data is erased or rectified without delay.

Below, we outline the most noteworthy aspects of the treatments performed:

Rights of interested parties

JOKOSARE SL informs Users that they may exercise their rights of access, rectification, limitation, erasure, portability, objection to the processing of their personal data and the right not to be subject to automated decisions, including profiling, before the Data Controller, as well as the withdrawal of the consent given.

• Right of Access: This is the user's right to obtain confirmation as to whether their data is being processed and, if so, the specific personal data processed and the legal information of the processing (purposes, legal basis, retention periods, transfers, origin of the data, etc.).
• Right of Rectification: This is the right of the data subject to have inaccurate or incomplete data corrected. With regard to the website, this right can only be exercised in relation to information under the website's control, such as deleting comments posted on the page itself, images, or web content containing the user's personal data.
• Right to Restriction of Processing: This is the right to have the purposes of the processing originally intended by the controller limited in certain cases.
• Right to Erasure: This is the right to erase the user's personal data, except as provided for in the GDPR itself (freedom of expression and information, retention obligations, formulation, exercise or defense of claims, etc.).
• Right to Portability: The right to receive the personal data that the user has provided, in a structured, commonly used and machine-readable format, and to transmit them to another controller when the processing is based on consent or on the performance of a contract and is carried out by automated means.
• Right to Object: This is the user's right to prevent the processing of their personal data or to stop the processing of such data by the website when the processing is based on legitimate interest or public interest or when it involves direct marketing processing.
• Right not to be subject to automated decisions, including profiling: Where processing is not necessary for entering into or performing a contract, is not authorized by European Union or Member State law and is not based on consent, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to withdraw consent: For any processing based on your consent, you have the right to withdraw it, at any time and free of charge.

You can exercise any of the data protection rights described above through the established online system: your user profile page and contact forms. Alternatively, you can submit your request in writing to the postal address indicated above or to the email address contacto@ludoteka.com.

The written request submitted by the data subject (interested party) requesting the exercise of rights must take into account the following:

• Applicant identification: You must reliably identify yourself and, if there are reasonable doubts about the applicant's identity due to the channel used, you will be asked to rectify the request by providing the minimum additional information necessary to verify your status as the owner (e.g. the email address you provided during registration, your user alias or, if strictly necessary due to the risk of impersonation, an identity document).
• Representation: The request may be made by the legal or voluntary representative, when the latter is duly identified and authorized by the data subject (through an express authorization of the data subject to exercise the personal rights regulated in the regulations on the protection of personal data).
• Specific request: A request that clearly states the right(s) you wish to exercise. If you do not refer to a specific processing activity, you will receive a response regarding all processing activities that affect your personal data. If you request information about a specific processing activity, you will only receive information about that one. If you request this information by phone, you will be instructed to submit your request in writing and will be informed of how to do so and the address to which you must send it. Information will never be provided over the phone.
• Notifications: Postal or electronic address for notification purposes.
• Documents: Documents accrediting the request you make, if necessary.
• Proof of submission: The applicant must use any means that allows proof of submission and receipt of the application.

The processing of your personal data is strictly governed by the legal bases detailed in the processing table of this Privacy Policy, the acceptance and information of which is provided to the user prior to the validation of their registration.

If you have opted to give your consent to receive information about service updates, we inform you that you can revoke this consent at any time through the configuration mechanisms of your user profile or the corresponding link in the last email you received.

Finally, we inform you that you have the right to file a complaint with the Spanish Data Protection Agency if you become aware of or believe that an event may constitute a breach of the applicable data protection regulations.

JOKOSARE SL undertakes to adopt the necessary technical and organizational measures, in accordance with the level of risks that accompany the treatments carried out by them and indicated in the section of the terms and conditions of use, in order to guarantee their integrity, confidentiality and availability.

In accordance with the provisions of Article 22.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE) in force, JOKOSARE SL must comply with the obligation to inform about the cookies it uses and their purposes.

This website uses cookies and/or similar technologies that store and retrieve information when you browse. Cookies allow a website, among other things, to store and retrieve information about a user's browsing habits or their device, and, depending on the information they contain and how the device is used, they can be used to recognize the user.

Cookies are essential for the functioning of the internet, providing countless advantages in the provision of interactive services, making it easier for the User to navigate and use our website.

JOKOSARE SL participates in and complies with the entire Transparency & Consent Framework Specifications and Policies of the IAB Europe. For managing preferences and storing consent, this platform uses certified tools: the Consent Management Platform No. 92 (Sirdata) in our web environment, and Google's native platform (User Messaging Platform) in our mobile applications.

You can modify your choices and revoke or adjust your consent at any timeby clicking here.

The information we provide below will help you understand the different types of cookies:

In accordance with Article 22.2 of the LSSI-CE, JOKOSARE SL informs that our website uses its own and third-party cookies under the types of session, persistent, technical, personalization, analysis and advertising (both static and behavioral).

Types of cookies in Ludoteka
	First-party cookies	Third-party cookies	Session cookies	Persistent cookies
Technical cookies
Personalization cookies
Analytics cookies
Advertising cookies
Behavioral advertising cookies

The exhaustive list, detailed provider, exact expiration date, and specific purpose of each of the cookies and tracking technologies used on this platform are fully detailed and interactively accessible to the user through our configuration panels: the one managed by CMP Sirdata (in the Web environment) and the one managed by Google (in our Mobile Applications), guaranteeing total transparency and constant updating of the tracking elements.

Use of Google Analytics:

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited. Google uses cookies to help us analyze how users use the website. The information generated (including IP addresses, which are anonymized by default before storage) is transmitted to Google. International data transfers to the USA are covered by the EU-US Data Privacy Framework, guaranteeing a level of protection equivalent to that of Europe.

For more information on the processing of personal data, we recommend you visit our Privacy Policy section..

JOKOSARE SL also informs the user that they have the option to configure their browser to notify them of the receipt of cookies, and, if desired, prevent them from being installed on their hard drive.

Below are links to various browsers, through which you can configure these settings:

• Firefox from here: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencias.
• Chrome from here: https://support.google.com/chrome/answer/95647.
• Microsoft Edge from here: https://support.microsoft.com/es-es/microsoft-edge/eliminar-y-administrar-cookies-168dab11-0753-043d-7c16-ede5947fc64d.
• Safari from here: https://support.apple.com/es-es/guide/safari/sfri11471/mac.
• Opera from here: https://help.opera.com/en/latest/web-preferences/#cookies.

In compliance with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), JOKOSARE SL informs you that it owns the website www.ludoteka.com and the Android application Ludoteka. In accordance with the requirements of Article 10 of the aforementioned Law, JOKOSARE SL provides the following information:

The owner of this website is JOKOSARE SL, with CIF B20711685 and registered office at Santiago 35, bajo izda. 20304, IRUN (GIPUZKOA), registered in the Mercantile Registry, in volume 1850, folio 195, sheet SS-18103 and entry 1. The company's contact email address is: contacto@ludoteka.com.

User and liability regime

Accessing, using, registering and browsing the Ludoteka website and application (owned by JOKOSARE SL) confers the status of user, by which, from browsing the website and the application, all the conditions of use established here are accepted without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

For the purposes of these terms and conditions, three types of users are distinguished: those who browse the website without identifying themselves; those who register and create a free account by completing the registration form and accepting these terms; and registered users who also subscribe to a paid plan. All of them are subject to these terms and conditions to the extent applicable to the functions they use.

The JOKOSARE SL platform provides a wide variety of information, services, and data. The user assumes responsibility for the proper use of the website and application. This responsibility extends to:

• The veracity and legality of the information provided by the user in the forms provided by JOKOSARE SL for access to certain content or services offered by the website and the application.
• The use of information, services and data offered by JOKOSARE SL contrary to the provisions of these conditions, the Law, morality, good customs or public order, or that in any other way may imply damage to the rights of third parties or affect the correct and complete technical and operational functioning of the website and the application (including the prohibition of the use of automated software, bots or tools to alter the game service).

Single Point of Contact and Community Moderation (DSA): In compliance with Regulation (EU) 2022/2065 (Digital Services Act), JOKOSARE SL designates the following address as the sole point of contact for authorities and users: contacto@ludoteka.com.

Due to the synchronous and instantaneous nature of Ludoteka's communication channels (chats), moderation focuses on managing user behavior. Ludoteka employs a combination of:

• Preventive technological measures: Automatic filters designed to detect and, where appropriate, block the publication of manifestly offensive or prohibited language.
• Reactive moderation: Community reporting system to notify illegal behaviors or those contrary to the rules of coexistence.

Upon detection or notification of such conduct, JOKOSARE SL may apply restrictive measures, including warnings, temporary chat blocks, or definitive termination of the contract with the consequent deletion of the user's registration. The affected user will be informed of the reason for the measure and their right to appeal it through the internal complaints management system at the aforementioned contact point.

Legal age and access to the platform

Access, browsing, registration, and use of the Ludoteka.com platform and its mobile applications are restricted and reserved exclusively for individuals over 18 years of age. By interacting with the platform, browsing it, or registering a free account, the user declares, under their sole and exclusive responsibility, that they meet this age requirement. JOKOSARE SL lacks infallible technical means to verify the actual age of users and therefore declines any responsibility for access by minors who falsify or incorrectly declare their data. The legal consequences, moderation, and use of communication channels fall exclusively on the users themselves or, where applicable, on their parents, guardians, or legal representatives.

Links policy and disclaimers

JOKOSARE SL is not responsible for the content of websites that users may access through links on its website and declares that it will not, under any circumstances, examine or exercise any control over the content of other websites. Furthermore, it does not guarantee the technical availability, accuracy, truthfulness, validity, or legality of websites not owned by JOKOSARE SL that may be accessed through these links.

JOKOSARE SL declares that it has adopted all necessary technical and operational measures within its platform to prevent any harm to users of its website that may arise from browsing its own website. Consequently, JOKOSARE SL is not liable, under any circumstances, for any damages or losses that users may suffer as a result of interacting with elements external to the platform while browsing the internet.

Modifications

JOKOSARE SL reserves the right to make any modifications it deems appropriate, without prior notice, to the content, structure, or functionality of its website and mobile applications. Given the interactive and technological nature of the platform, the User explicitly acknowledges and accepts JOKOSARE SL's right to adapt and continuously improve the service. This includes the company's right to update and optimize interfaces, and to introduce, modify, or remove elements of the service in order to maintain its operability, security, and appeal. These operational modifications will be binding from the moment they are published on the website.

Likewise, you may modify these general terms of use, which will be binding from the moment they are published on the website until they are validly modified by subsequent terms.

Notwithstanding the foregoing, when such modifications substantially affect the economic contractual conditions of the current subscription services, JOKOSARE SL undertakes to notify the affected users of such changes in a reasonable time through the platform itself or by electronic communication, allowing the user to terminate the service if they do not agree with the new conditions.

Intellectual and industrial property

JOKOSARE SL, either directly or as an assignee, owns all intellectual and industrial property rights to its website and mobile applications, as well as the elements contained therein (including, but not limited to, images, sound, audio, video, software, source code, interfaces or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). These are therefore works protected as intellectual property under Spanish law, and both Spanish and European Union regulations in this field, as well as international treaties on the subject to which Spain is a signatory, apply to them.

All rights reserved. Pursuant to the provisions of the Intellectual Property Law, the reproduction, distribution, transformation and public communication, including making available, of all or part of the content of this website and the complementary application, for commercial purposes, in any medium and by any technical means, is expressly prohibited without the express written authorization of JOKOSARE SL.

The user agrees to respect the Intellectual and Industrial Property rights held by JOKOSARE SL., and is invited to enjoy the content within the limits established by the platform. The user may view the elements of the portal and interact with them solely and exclusively for their personal, private, recreational, and non-commercial use.

It is strictly forbidden to decompile, disassemble, reverse engineer, or circumvent, alter, or manipulate any protection device, access control system, or security system installed on JOKOSARE SL's pages or applications.

To offer the best gaming experience, JOKOSARE SL legitimately uses third-party assets and rights under the corresponding agreements. It is expressly stated that:

Some of the designs of the cards used in Ludoteka are based on old decks, which are part of the very extensive collection of the "Fournier" Museum of playing cards of Alava, belonging to the Provincial Council of Álava.

The rights to the designs of the cards in the Kukuxumusu/Fournier deck, used among others in certain Ludoteka games, belong to Ataute S.L.

The rights to the designs of the cards of the Comas Grupo Cartamundi decks, used among others in certain Ludoteka games, belong to Cartamundi España, S.L.

The rights to the game Quarto belong to the company Gigamic.

Legal actions, applicable law and jurisdiction, and prevalent language

JOKOSARE SL also reserves the right to take any civil or criminal action it deems appropriate for the misuse of its website, gaming environments, mobile applications, and content, or for non-compliance with these conditions.

The relationship between the user and the service provider will be governed by the laws in force and applicable in Spain. In the event of any dispute, the parties may submit their conflicts to arbitration or resort to the ordinary courts, complying with the rules on jurisdiction and territorial venue applicable to each case. JOKOSARE SL is domiciled in Gipuzkoa, Spain.

Governing Language and Prevalence of Text These Terms and Conditions, as well as the Privacy Policy, the Cookie Policy, and the Code of Conduct of the platform, are originally drafted in the Spanish language. In the event that JOKOSARE SL provides the User with translations of these texts into other languages (such as English or French), such translations are provided solely for information purposes and as a courtesy to the User. Consequently, in the event of any discrepancy, interpretation doubt, ambiguity, or contradiction between the Spanish version and any version translated into another language, the Spanish language version shall prevail at all times and for all legal purposes, and shall be the only binding version for the resolution of any contractual or extra-contractual dispute.

General information

The ownership of this website, Ludoteka.com, and its complementary mobile applications, is held by JOKOSARE SL, with CIF B20711685 and registered in the Mercantile Registry of Gipuzkoa, in volume 1850, folio 195, sheet SS-18103 and entry 1 and whose contact details are: Santiago 35, ground floor left 20304, IRUN (GIPUZKOA), contact email address: contacto@ludoteka.com.

This document (as well as any other documents mentioned herein) regulates the General Terms and Conditions of Contract that govern the use of this platform and the acquisition of the paid service called Ludo+ Subscription, or simply, Ludo+.

In addition to reading and accepting these Terms and Conditions, before accessing, browsing and/or using this platform and/or proceeding to purchase any subscription period, the User must have read and expressly and knowingly accepted the entire Legal Notice, which includes these General Terms and Conditions of Contract, the Terms of Use, the cookie policy, the privacy and data protection policy, as well as the Service Usage Rules.

By using this Website, its applications, or by making and/or requesting the purchase of the Ludo+ service through the enabled mechanisms, the User unequivocally agrees to be bound by these Terms and Conditions and all the aforementioned provisions. If the User does not agree with all of these legal texts, they must refrain from using the platform and from entering into any contract.

Furthermore, please note that these Terms and Conditions may be modified in the future to adapt to new technical, legislative, or operational developments. Since online purchases are made through one-off payments for specific periods of time and without automatic renewal, only the Terms and Conditions published and in effect at the exact moment each service purchase is requested and completed will apply. It is the User's responsibility to consult these Terms and Conditions before each purchase.

For any questions, queries or clarifications regarding these Terms, the User can contact JOKOSARE SL using the contact details provided above or through the contact forms enabled on the platform.

The User

Accessing, using, registering and browsing the platform (which includes the website and its mobile applications) confers the status of user, and therefore, from the moment you begin your interaction on the platform and browsing the Website, you accept all the Conditions established herein, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The user registration process at Ludoteka constitutes a contractual relationship in itself, free of charge, which empowers the user to access the game areas, create their profile and use the communication tools under the conditions of use and moderation established herein.

The User assumes full responsibility for making proper, diligent and lawful use of the platform, in accordance with the law, good faith, public order and the Service's Terms of Use.

To access, browse, register, or use this platform in any way, as well as to purchase a Ludo+ Subscription, the User formally declares that they are over 18 years of age and have sufficient legal capacity to enter into binding contracts. JOKOSARE SL is not responsible for the accuracy of the data entered by the User and disclaims any liability for access by minors who falsify or misrepresent their data. If a minor falsifies such information to access the service or uses bank details without parental consent, the civil, financial, and legal responsibility for access, use of the chats, and any resulting charges will fall exclusively on their parents, guardians, or legal representatives.

Furthermore, the use of the platform and the acquisition of any type of subscription is carried out by the User in their exclusive capacity as an end consumer, and the resale, commercial exploitation, or professional use of the services or the gaming areas of Ludoteka is strictly prohibited without the express written authorization of JOKOSARE SL.

The platform is primarily intended for users residing in Spain. JOKOSARE SL does not guarantee that its operation complies, either wholly or partially, with the local laws of other countries. Users residing or located outside of Spain who voluntarily choose to access, browse, or subscribe to Ludo+ do so at their own risk and are responsible for ensuring that such access complies with applicable local laws. JOKOSARE SL disclaims any liability arising from such cross-border access.

The gaming service and the subscription

The Ludoteka service offers users the possibility of playing in real time between two or more people via the Internet various classic board games, cards, dice, solitaire, etc.

No betting or prizes: It is expressly and unequivocally stated that there are no prizes, winnings, rewards, or any monetary bets or anything redeemable for cash in any of the games offered. Therefore, the objective of users is purely enjoyment, entertainment, and the pleasure of spending their leisure time playing these classic games, without any possibility of financial gain or loss.

Access Channels and Technical Limitations: JOKOSARE SL offers its service through two main access methods: the Website (Ludoteka.com) and its dedicated Android mobile application. The User acknowledges and accepts that the Android application is an adapted and optimized version for mobile devices, and therefore its catalog of games, features, configuration tools, and interface options may be smaller or differ from the Web service version.

Service Options and Pricing: The Service offers a paid subscription option (called Ludo+ Subscription, or simply "Ludo+") designed to allow Users to play without the usual usage limits during the contracted subscription period. Without an active Ludo+ subscription, Users will only be able to access the platform with the usage, time, and access limitations that JOKOSARE SL freely determines at any given time for the free option. JOKOSARE SL offers various subscription plans with prices based on the subscription period chosen by the User.

Service Activation: By ordering the Ludo+ Subscription, the User expressly authorizes JOKOSARE SL to charge the corresponding price through the selected payment method. The Ludo+ Subscription will not be activated or available until JOKOSARE SL has received payment or it has been formally authorized by the corresponding financial institution or payment gateway. From that moment, the Subscription will remain active and uninterrupted for the specific period contracted by the User.

Nature of the Service and Disclaimer of Gaming Expectations: As this is a supply of digital services and content, the service begins in full and immediately upon activation of the Ludo+ Subscription, regardless of the User's actual usage or playing time, and irrespective of whether they access the platform frequently, infrequently, or not at all during the contracted period. The right conferred by the Ludo+ Subscription consists solely of enabling free technical access to the gaming areas. Since this service relies on live interaction with other users simultaneously connected via the Internet, JOKOSARE SL does not guarantee that the User will find other available players, active games, or opponents that match their personal preferences, language, skill level, or tastes at the time of access. Consequently, the User waives any claim or request for a refund if, for reasons beyond the platform's technical infrastructure, they do not access the service, access it less than expected, or do not find games or users of interest.

Contracting process and acceptance of third-party terms: If the User wishes to purchase a Ludo+ Subscription, they only need to follow the technical instructions displayed on the Website or the Android mobile application. The User is expressly informed that any legal conditions, privacy policies, terms of use, or payment terms specifically displayed during the contracting process will be binding (including, but not limited to, the purchase, billing, and refund conditions of the Google Play Store for in-app purchases, as well as the terms of the payment gateways and banks on the Website). These third-party terms will be added to these General Terms and Conditions of Contract of JOKOSARE SL, and the User is obligated to comply with both.

Linking and Multi-Device Compatibility: The Ludo+ Subscription is purchased through a single registration and is strictly linked to a single username and identifier on the platform. However, the service features an integrated multi-device system: Users who purchase their subscription through the Website will automatically benefit from the advantages of Ludo+ on the Android app (and vice versa), provided they log in with the same registration and username. For operational security and billing consistency reasons, a User who already has an active Ludo+ subscription through the Android app cannot simultaneously purchase another one through the Website, and vice versa, as this would be pointless and the service is already fully active for their account in both environments.

Regulatory non-compliance and right of disciplinary exclusion: JOKOSARE SL reserves the legitimate right to immediately cancel the User's subscription, temporarily or permanently prevent their access to the game areas, or terminate the contract and permanently delete their account registration if the User violates any of the legal or conduct rules contained in these terms, the Terms of Use, or seriously infringes upon the good practices, courtesy, and civility required in the use of the service, in its chat spaces, or in their interaction with other players and platform staff. This reservation of the right of exclusion and sanction will apply regardless of whether the User currently has an active Ludo+ Subscription, as payment for the service does not grant immunity or exempt the User from strict compliance with the Community's Rules of Use. Users who, due to engaging in infringing or unlawful conduct, are subject to disqualification from access, cancellation of subscription, or deletion of registration for disciplinary reasons, will lose the right to any type of return, refund, or compensation, in whole or in part, of the amount paid for their current subscription.

Acquisition Channels and Subscription Renewal System

The user can purchase the Ludo+ Subscription through two independent channels, with the renewal policy depending on the chosen method:

• Purchase through the Website (Ludoteka.com): This channel operates on a one-off, fixed-term subscription model. The subscription is purchased exclusively for the period selected and paid for by the User, with no automatic renewal or recurring charges to their card or payment method. Once the contracted period expires, the benefits of Ludo+ will be automatically deactivated, and the User must initiate a new purchase process if they wish to continue using the paid service.
• Purchase via the Android Application (Google Play Store): This channel operates within Google's integrated shopping ecosystem, using a recurring subscription model with automatic renewal. The amount corresponding to the chosen period will be charged to the User's Google account at the end of each cycle, unless the User expressly cancels the subscription through their Google Play account management tools with the minimum notice required by the platform.

Subscription acquisition process from the website

Properly registered users may purchase Ludo+ subscription periods through the website using the channels, means, and technical forms enabled for this purpose. During the subscription process, the user must strictly follow the detailed procedure and instructions displayed on the screen for the specifically selected payment method.

The User is also responsible for thoroughly completing, verifying, and checking the accuracy of the information requested at each step of the process before confirming the transaction. To finalize the purchase, the User must actively check the box accepting the platform's legal terms and then click the confirmation button corresponding to the selected payment method. This button will be displayed dynamically, consisting of either an explicit "Pay by card" button or the official and recognizable corporate buttons and identifiers of the respective payment gateways (PayPal, Bizum, or Zertiban Pay), which clearly and unequivocally indicate to the User that clicking it initiates a secure redirection to assume an immediate payment obligation.

Once the payment process is completed and authorized by the corresponding entity or payment gateway, the User will automatically and immediately receive an order confirmation email at the email address linked to their account. The issuance of this confirmation, which will be processed instantly (and in any case, always within 24 hours of the transaction in accordance with current regulations), constitutes the immediate commencement of the service and the automatic activation of the Ludo+ Subscription privileges in the User's account. JOKOSARE SL will also make information and a history of the User's transactions available within their personal space or private profile on the Website.

Communications and payments involved during transactions carried out on the Website may be archived and stored in the computerized records of JOKOSARE SL in order to constitute proof of the transactions and the perfection of the contract, in all cases respecting reasonable conditions of security, confidentiality and integrity of storage, and the current laws and regulations that are applicable in this respect, and particularly taking into account the current regulations on the protection of personal data and the rights that Users have in accordance with the privacy policy of this Website.

Subscriptions purchased through the website do not renew automatically. When your Ludo+ subscription period expires, your paid privileges will automatically end, and if you wish to renew your subscription, you will need to purchase a new period.

Prices, payments and payment methods

The prices displayed on the website's checkout screens are final, expressed in Euros (€), and include taxes, unless otherwise required by law, particularly regarding VAT. Handling fees are included in the final product prices as displayed on the website.

JOKOSARE SL reserves the right to modify service prices at any time to adapt them to its business strategy or operating costs. In any case, the prices applicable to a transaction will be solely and exclusively those listed and published on the purchase process page at the exact moment the User selects the subscription period and payment method.

The accepted payment methods for purchases via the Web will be: Credit or debit card, Paypal, Bizum, Bank transfer, Payment with online banking through the Zertiban service, sending Premium SMS to the number and in the way indicated on the corresponding page and calling the 905 number indicated on the corresponding page.

By using any of these methods, the User confirms, declares and guarantees under their sole responsibility that they are legally entitled and have the necessary authorization to use the chosen payment method.

Credit and debit cards via virtual POS terminal

JOKOSARE SL has contracted a virtual POS (Point of Sale) terminal service with the financial institution CaixaBank, which allows for secure transactions using active credit and debit cards explicitly listed on the payment gateway (virtual POS). Thanks to this system, transaction security is guaranteed due to its several specific features:

Secure redirection and encryption:The transmission of bank details during the transaction is carried out via secure HTTPS/TLS encryption protocols and Strong Customer Authentication (SCA/3D Secure) systems. This process is executed entirely within the secure servers of the financial institution and is therefore completely outside the technical scope and control of Ludoteka.com. JOKOSARE SL's involvement during this process is strictly limited to redirecting the User to the payment gateway and receiving, automatically upon completion of the process, technical confirmation of the acceptance or rejection of the transaction by the involved banks.

Control of authorizations and technical exemption: Bank cards will be subject to rigorous verification and authorization by the issuing financial institution. If the institution denies or does not authorize payment, JOKOSARE SL will not be liable for any delay, technical interruption, or inability to complete the purchase. Furthermore, JOKOSARE SL disclaims all liability for damages resulting from service outages, connection errors, or malfunctions of the bank's technological platform.

Lack of financial data storage: The fact that the entire payment process is managed externally and outside the Ludoteka.com environment means that JOKOSARE SL does not collect, process, access, or store any data related to the bank card (number, expiration date, CVV code) or the cardholder's account on its servers, since this confidential information does not even pass through the Ludoteka.com infrastructure. The processing of this data is governed exclusively by the privacy and security policies of the bank providing the POS terminal service.

Paypal

PayPal is an independent electronic payment service that allows for secure and fast transactions worldwide. To use it, the user must have an active account on the platform, identified by their email address.

The use of this payment method is governed by the following specific conditions:

Redirection and external management: JOKOSARE SL's involvement in this process is strictly limited to securely redirecting the User to PayPal's external payment gateway and receiving automated technical confirmation from PayPal regarding the authorization or denial of the transaction. Consequently, JOKOSARE SL does not collect, access, or store on its servers any login credentials, passwords, or bank details associated with the User's PayPal account.

Authorizations and service outages: This payment method is subject exclusively to the checks, validations, and authorizations of the PayPal platform itself. If PayPal denies, blocks, or does not authorize the charge, JOKOSARE SL will not assume any responsibility for delays, incidents, or the inability to activate the Ludo+ Subscription. Likewise, JOKOSARE SL is exempt from all liability for technical errors or service outages beyond its control that prevent proper communication with the PayPal payment gateway.

Exclusive automated channel: At Ludoteka.com, payments made directly, synchronously, and automatically through the technical workflow enabled on the website's purchase screen will only be accepted and processed via PayPal. Under no circumstances will direct manual transfers between PayPal accounts made outside of the Ludoteka website be accepted. JOKOSARE SL declines any responsibility for lost funds or service activation failures in such cases.

Policy for contractual disputes: As this is a provision of digital services and content with immediate execution, the User agrees not to initiate unfounded claims or disputes with PayPal once the Ludo+ Subscription is activated. The initiation of commercial disputes that contravene these General Terms and Conditions will entitle JOKOSARE SL to suspend the User's access to the platform, either provisionally or permanently, for breach of contract.

Bizum

Bizum is an instant payment system that links the User's mobile phone number to their personal bank account, allowing transactions in e-commerce environments to be carried out quickly, conveniently and securely.

The use of this payment method is subject to the following specific terms and conditions:

Geographical and operational limitations:As expressly stated in the platform's purchase process interface, this payment method is only available to users with a bank account and phone number linked to financial institutions operating in Spain that are part of the Bizum system. JOKOSARE SL declines any responsibility if a user attempts to use this service from abroad or with incompatible accounts.

Security guarantee and bank validation: In accordance with the guidelines issued by the Bank of Spain, purchases made in online stores using the Bizum system offer the same security guarantees as traditional bank card methods, operating under the Strong Customer Authentication (SCA) standards regulated by the European Union and national legislation. The technical process is carried out externally through a secure banking gateway, with the user's own issuing bank ultimately validating the transaction after the user enters their phone number and/or the corresponding authorization code.

Disclaimer and data management: JOKOSARE SL does not access, process, or store on its servers any secret keys, security credentials, or financial data of the User linked to their Bizum account. Likewise, JOKOSARE SL is completely exonerated from any liability arising from technical incidents, delays in charge confirmation, Bizum network congestion, or payment denials attributable to the User's bank or the Bizum platform itself, which prevent the immediate activation of the Ludo+ Subscription.

Bank transfer

The ordinary bank transfer method is a traditional, non-automated payment method that JOKOSARE SL maintains exclusively and purely as a courtesy for those historical Users whose accounts have this option expressly enabled by the system.

Since it is a strictly manual procedure, its execution is governed by the following specific compliance rules:

Lack of automation and processing times: Purchase orders where the User selects this payment method cannot be processed instantly. There is an inherent delay between the issuance and actual receipt of funds in JOKOSARE SL's account. Depending on the internal operations of the banks involved and the provision of the transaction's technical data, the process requires manual verification and validation by platform staff. Consequently, from the time the User initiates the transfer at their bank, the typical processing and update period for the Ludo+ Subscription ranges from one (1) to six (6) business days.

Responsibility for data entry and commissions: In order for the service to identify the transaction and correctly allocate the game time to the User's account, the User must rigorously ensure that they enter the exact order amount, the correct destination account number, and, crucially, the transfer reference or description provided by the system on the corresponding screen. Failure to follow these steps or errors by the User will hinder or prevent the tracking of the payment. JOKOSARE SL declines all responsibility for the non-assignment of the subscription, its improper assignment to another account, or delays in service activation when these are caused by errors, omissions, or incorrect data entered by the User. Furthermore, any fees or expenses that the issuing entity may apply for processing the transfer will be borne entirely by the User.

Payment via online banking through the Zertiban service

Zertiban Pay is a safe, fast, and easy way to make payments in Spain. It's a secure payment gateway that connects the online service where the purchase is made (Ludoteka in this case) with the user's online banking, where a bank transfer is made as payment for the online service. The user doesn't need to be registered and only needs an online banking account with any of the Spanish banks accepted by Zertiban Pay. Ludoteka.com's role during the payment process is limited to directing the user to the Zertiban Pay payment gateway and ultimately receiving confirmation of the transaction from their bank.

It's a safe and quick process. The transaction ultimately carried out by the user's bank is simply a bank transfer. Therefore, while it's now common for banks not to charge fees for bank transfers, it's the user's responsibility to verify whether their bank will charge them or not, and if so, they are responsible for this expense as a customer of the bank.

Sending SMS

The User can purchase specific Ludo+ Subscription periods by sending a Premium SMS to the additional rate numbers and in the exact manner indicated on the information pages of the Website and on the purchase process screen.

El uso de este método de pago se rige bajo las siguientes condiciones obligatorias de contratación:

Geographic scope and dynamic pricing: This system is strictly limited to messages sent within Spain and through the telecommunications operators listed on the website's help page and payment page. The cost of sending a message will be the price published in these sections, and the User is exempt from any fixed price in this agreement. The User is solely responsible for verifying beforehand that their operator supports Premium messaging and that their line is not blocked or restricted.

Telephone billing system: The User acknowledges and accepts that the cost of Premium SMS will be charged and billed directly by their telecommunications operator (either on their regular monthly bill or by deducting it from their prepaid balance). JOKOSARE SL is not responsible for any billing errors by the operator, and the User must resolve any billing issues directly with their telephone company.

Asynchronous nature and code exchange system: The User is expressly informed that this payment method is not synchronous and does not automatically activate the service. After sending the Premium SMS, the User will receive a reply message on their mobile device containing a unique activation code. To activate the subscription, the User must access the Ludoteka Website and manually enter this code in the payments section, following the instructions detailed on the help page. JOKOSARE SL is completely exempt from liability if the User does not redeem the code or if they make errors in the syntax of the original SMS that prevent the aggregator from generating the code.

Entity responsible for the Premium service: In accordance with current telecommunications regulations, the company that owns and is responsible for the technical platform for managing and receiving Premium SMS messages is: A.T.S. S.A. (P.O. Box 3147, Madrid 28080; email: info@atssa.es; free Customer Service telephone: 900 843 201).

Call to 905

The User can purchase specific Ludo+ Subscription periods by making a phone call to the premium rate line indicated on the information pages of the Website and on the purchase process screen.

The use of this payment method is governed by the following mandatory terms and conditions:

Ámbito geográfico y tarifas dinámicas: This system is strictly limited to calls made from Spain through Spanish telephone operators. The applicable rate for these calls, as determined by the relevant industry regulations, is detailed and updated on the payment method information pages and on the purchase process screen itself, thus avoiding the establishment of a fixed price in this contractual document. The User is solely responsible for verifying beforehand that their operator offers this service and that they have activated it on their line.

Billing and exemption system: The User acknowledges and accepts that the total cost of the call will be charged and billed directly by their telecommunications operator. JOKOSARE SL is not responsible for any billing errors by the telephone operator; it is the User's sole responsibility, within the scope of their private relationship with their provider, to confirm the availability and rates for this service. Furthermore, JOKOSARE SL is not responsible for lost calls where the User has made an error when dialing the destination number.

Asynchronous nature and code exchange system: The User is expressly informed that this payment method is not synchronous and does not automatically activate the service. During the call, the User will hear a unique activation code through an automated voice message. To activate the subscription, the User must access the Ludoteka Website and manually enter this code in the payment section, following the instructions detailed on the help page. JOKOSARE SL is completely exempt from liability if the User does not redeem the code, hangs up before the code is fully delivered, or makes errors in writing it down.

Entity responsible for the Premium service: In accordance with current telecommunications regulations, the company that owns and is responsible for the technical platform for managing and receiving calls made to the 905 400 777 line is: A.T.S. S.A. (P.O. Box 3147, Madrid 28080; email: info@atssa.es; Customer Service freephone: 900 843 201).

Purchase a subscription from the Ludoteka Android application via the Google Play service

Users who use the official Ludoteka application for Android devices will be able to purchase the Ludo+ Subscription natively through the integrated billing platform of Google Play, provided by Google Ireland Limited.

This specific acquisition channel is governed by the following particular conditions:

Compliance with third-party terms The purchase, download, installation, and access to the application are concurrently subject to the Google Play Terms of Service and Privacy Policy. The User acknowledges that JOKOSARE SL has no control, decision-making power, or responsibility regarding the validity, modifications, or application of these Google terms.

Automatic renewal system (Recurrence)Unlike the fixed-term subscription options on the website, subscriptions purchased through the mobile app will automatically renew indefinitely upon expiration of each subscription period (monthly, quarterly, or the applicable term), with the rates in effect on the Google platform at the time of billing applying. This recurring renewal will remain active until the User explicitly cancels it, or until JOKOSARE SL terminates or blocks the User's account due to a serious breach of these General Terms and Conditions.

Technical incompetence and refund management: Since payment is processed entirely outside of JOKOSARE SL's infrastructure and servers, the User acknowledges and accepts that the billing relationship, the custody of associated payment methods, and the execution of recurring charges are managed exclusively by Google. Due to the strict privacy and security limitations imposed by this platform, JOKOSARE SL has no technical access or operational authority to modify, pause, cancel, or issue refunds for charges processed by Google.

Cancellation and refund procedure: Any request to cancel automatic renewal, financial claim for amounts charged, or the exercise of the right of withdrawal from commercial transactions carried out through this channel must be processed directly and obligatorily by the User from the "Subscriptions" section or technical support of their personal Google Play account, in accordance with the return procedures established by Google.

Delivery

Since this involves the acquisition of an online service consisting of the unlimited right to use the Ludo+ Subscription game catalog, it will be understood for all purposes that delivery has occurred at the precise moment when the Ludoteka.com system successfully processes the transaction and technically assigns the corresponding subscription time to the User's account.

Esta puesta a disposición efectiva se ejecutará de conformidad con las siguientes modalidades:

Synchronous payment methods For payments made via Bank Card, PayPal, Bizum or Zertiban Pay, delivery occurs automatically and immediately as soon as the financial gateways confirm the success of the transaction.

Asynchronous payment methods EIn cases of payment by ordinary complimentary Bank Transfer, or through codes obtained by Premium SMS and 905 Lines, delivery will be considered to have occurred at the moment when the payment is manually verified by the platform or when the User enters and successfully redeems the activation code in the web form.

Contractual effects: The User acknowledges that the allocation of subscription time in their account represents the material execution and making available of the service, with the effects of said delivery on the right of withdrawal being subject to the provisions specifically set out in the corresponding section of these General Conditions.

Non-compliance and resolution

User noncompliance: Should the User violate the platform's rules of use, conduct, or technical prohibitions, as specifically regulated in these General Terms and Conditions, Terms of Use, Rules of Use, and other sections comprising the Legal Notice, JOKOSARE SL shall be fully entitled to terminate the contract immediately. This termination will entail the blocking or permanent expulsion of the User's account and the loss of any vested rights, without any possibility of refund or compensation if the User has made a payment for a current Ludo+ Subscription.

Non-compliance by JOKOSARE SL: In the exceptional event that JOKOSARE SL breaches its contract due to a serious, ongoing technical issue attributable solely to the platform, and that this issue is not resolved within a reasonable timeframe, JOKOSARE SL will compensate the affected User by automatically extending their subscription period for a duration equivalent to the length of the issue. However, if the service interruption persists for an extended period, preventing the User from enjoying the subscription under normal conditions, the User will retain the right to request termination of the contract and a refund for the proportional amount of the unused period. If the original purchase was made through the Google Play channel, any refund process will be subject to the procedures and refund policies of that third-party platform.

Cancellation of subscription and registration

The User may unilaterally cancel the subscription at any time during its term. This cancellation will be carried out simultaneously with the cancellation of the corresponding username. Under no circumstances will this cancellation entail a refund of any amounts paid by the User for the Ludoteka.com service subscription. These amounts are strictly non-refundable.

Clarification for Google Play users: The User acknowledges that deleting their registration on the Website does not automatically cancel the recurring renewal of payments managed by third parties. Therefore, if the subscription was purchased through the Android application, the User must cancel the recurring payments from their Google Play account (as already indicated in the section corresponding to the subscription purchase itself) to avoid future charges from that platform.

To cancel the subscription (and the username registration), the User must do so through the channel provided for this purpose in their account's web form. As stated in the form throughout the cancellation process, once the User has clearly and unequivocally expressed their intention to cancel by repeatedly requesting their password, a grace period of 48 to 72 hours begins. During this time, the User can withdraw their cancellation request simply by accessing the Ludoteka website or Android app and logging in with their username. If this grace period expires without the User expressing their intention to revoke the cancellation, the cancellation and deletion of the registration will be finalized and completely irreversible.

Right of withdrawal

In accordance with the provisions of Article 103.m) of the Consolidated Text of the General Law for the Defense of Consumers and Users (LGDCU), the right of withdrawal will not apply to the contracting of the Ludo+ Subscription, as it is a digital content supply service that is not provided on material support, once the execution of the same has begun.

For these purposes, the User expressly and in advance consents that the provision of the service will begin automatically and immediately at the moment when the Ludoteka.com system processes and assigns the corresponding subscription time after confirmation of payment.

By accepting these General Conditions and activating the corresponding box in the purchase process, the User expressly acknowledges being informed and aware that, once the execution of the digital content has begun, he will definitively lose the right of withdrawal that he may legally have, and no refund will be due for this reason.

Exemption and limitation of liability

Unless otherwise required by law, JOKOSARE SL shall not assume any liability for damages, losses or harm of any kind, regardless of their origin, in the following cases:

Nature of the medium (Internet) and maintenance: The User acknowledges and accepts that internet-based services are subject to inherent technical limitations. In this context, JOKOSARE SL undertakes to use all available means to offer the highest possible quality service within the limitations of the type of service offered and the medium through which it is offered. JOKOSARE SL reserves the right to make modifications to the platform and to implement occasional service interruptions for technical maintenance, updates, or security purposes. Consequently, the platform is not liable for temporary unavailability, server outages, or technical failures that prevent the normal operation of the service.

User's technical infrastructure: Access to the service requires a compatible computer and an internet connection. The User is solely responsible for ensuring compliance with the necessary technical requirements. JOKOSARE SL is not liable for access difficulties, incompatibilities, or display errors arising from the characteristics of the User's equipment, operating systems, or browsers. To this end, the platform offers the possibility of trying the service free of charge beforehand, and this trial is strongly recommended before making any payment.

Incidents in game development (Disconnections and Latency): JOKOSARE SL is completely exonerated from liability for any damages that the User may suffer during the course of the game (such as accidental disconnections, slowdowns or lag, loss of turns, points, rankings or statistics), whether due to failures in the User's telecommunications operator network, saturation of the general network or performance problems of their own hardware.

Indirect damages and business losses: As this is an entertainment service for end users, JOKOSARE SL expressly excludes any liability for business losses (including loss of profits, loss of revenue, loss of data, loss of contracts, unnecessary expenses incurred or loss of goodwill) or any indirect damage that was not reasonably foreseeable by both parties at the time of the subscription agreement.

Content modification and viruses: In accordance with the Terms of Use, JOKOSARE SL reserves the right to modify, update, or remove service content and features at any time without prior notice. Furthermore, although standard security measures are in place, JOKOSARE SL is not liable for damages resulting from the introduction of computer viruses or other harmful elements beyond its control into Users' systems.

Third-party content (Chats): JOKOSARE SL is not responsible for the comments, opinions, expressions or conduct issued by the Users themselves through the communication tools and chat spaces made available to them on the platform, with said responsibility falling exclusively on their authors.

In general, Jokosare S.L. will not be liable for any failure or delay in the performance of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure.

Force Majeure: JOKOSARE SL will be exempt from fulfilling its contractual obligations, resulting in a temporary suspension of the execution deadlines, when the delay or non-compliance is due to force majeure events or acts of God beyond its reasonable control (including, but not limited to, massive cyberattacks, failures of telecommunications backbone networks, sectoral strikes, or government regulations). Generally, JOKOSARE SL is exempt from liability for any losses not attributable to any breach on its part, as well as any other direct or indirect loss that was not reasonably foreseeable by both parties at the time the service agreement was formalized between them.

Written communications and notifications

By using this Website, the User agrees that communications with Jokosare SL will be electronic (email, notices posted on the Website, or personal communications sent through the internal web messaging system).

For contractual purposes, the User consents to the use of this electronic means of communication and acknowledges that all contracts, notices, information, and other communications that Jokosare SL sends electronically comply with the legal requirement of being in writing. This condition will not affect the User's statutory rights.

The User may send notifications and/or communicate with Jokosare SL through the contact details provided in these Terms and Conditions and, where applicable, through the contact spaces of the Website.

Similarly, unless otherwise stipulated, JOKOSARE SL may contact and/or notify the User via email. For these purposes, notification will be deemed to have been validly served and received at the moment of its sending to the email address provided by the User during registration. It is the User's sole responsibility to keep this information properly updated and to monitor their inbox and spam folders.

Nullity

If any of these Terms and Conditions are declared null and void by a final ruling issued by a competent authority, the remaining clauses will remain in full force and effect, unaffected by said declaration of nullity. In such a case, JOKOSARE SL will supplement or replace the annulled provision with another that, while complying with current legislation, preserves to the greatest extent possible the spirit, purpose, and economic balance of the original clause.

Data protectionData protection

The personal information or data that the User provides to JOKOSARE SL during a transaction on the Website and the application will be processed in accordance with the Privacy and Cookie Policy, as well as the General Terms and Conditions of Contract, Terms of Use, and other legal notices of the platform. By expressly accepting these General Terms and Conditions during the registration or subscription process, the User acknowledges being informed about the processing of said information and data and declares, under their own responsibility, that all information or data provided is truthful and accurate.

Applicable law, jurisdiction and prevalent language

These General Terms and Conditions, access to, browsing of, and/or use of this Website and the Android application, as well as any other matter relating to the use and contracting of the Services through it, shall be governed by Spanish law. For any dispute that may arise between Jokosare SL and the Users, the parties agree to resolve it amicably before resorting to the jurisdiction provided for herein. To this end, the parties expressly submit to the jurisdiction of the Courts of the city of Donostia - San Sebastián, expressly waiving any other jurisdiction that may apply. If the User qualifies as a consumer under applicable consumer protection regulations, the courts with jurisdiction to resolve any claim shall be those established in said regulations.

In the event of any divergence, doubt, or conflict in the interpretation of the terms of this contract due to its translation into other languages, the provisions set forth in the Governing Language and Prevalence of Text clause of our Terms of Use shall apply directly and bindingly.

Complaints and claims

The User may send JOKOSARE SL their complaints, claims or any other comments they wish to make through the contact details provided at the beginning of these Conditions.

JOKOSARE SL has official complaint forms available to users in the Basque Country pursuant to Article 3.2 of Decree 142/2014.

In compliance with the provisions of Article 40.5 of Law 7/2017, of November 2, which incorporates Directive 2013/11/EU on alternative dispute resolution for consumer disputes into Spanish law, JOKOSARE SL informs users of the available channels for resolving any dispute arising from the services provided:

Autonomous Route (Kontsumobide): In accordance with local consumer guidelines, users who qualify as consumers may direct their complaints, requests for mediation or consumer arbitration directly to Kontsumobide - Basque Consumer Institute, through the official channels enabled on its Basque Public Administration website: https://www.kontsumobide.eus/

European Route (ODR Platform):Furthermore, we provide below the link to the EU Online Dispute Resolution Platform pursuant to Article 40.5 of Law 7/2017 of 2/11, which incorporates into Spanish law Directive 2013/11 of the European Parliament and Commission of 21/05/2013. https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Registration

To use the Ludoteka gaming service, users must register. Registration is completely free. They only need to provide a username (nickname), a password, and a valid email address.

The user can modify their nickname, password and email address.

By browsing the website and registering for the service, users acknowledge and accept these terms of service, as well as the privacy and data protection policy, the general conditions and all the information contained in the legal notice.

By registering as a user, you agree that Ludoteka.com may communicate any incident, news or notification directly related to the service through the email provided, as well as through the internal messaging system and notices on the website and application.

The email address you link to your registration is used for communications about the service itself or to help you recover your password if you forget it. You can change your preference for receiving informational or marketing emails at any time through your profile settings or via the link in any emails you've received up to that point (except for critical, security, or support notifications related to managing your account). At Ludoteka, we have no intention of bothering you with frequent emails, and these emails are infrequent. Therefore, we recommend that you keep your email notifications selected to stay informed of any updates.

In any case, we recommend always keeping your email address up to date with a valid address, since if you forget your password and request a new one, the only way to regain control over your registration will be through the new password that the system sends to the user's email address.

Users can delete their registration at any time through their account settings web form. As stated in the form, once the user requests deletion, a period of 48 to 72 hours begins, during which they can reverse their deletion request by simply accessing the website or application and logging in with their username. After this period, the deletion will be permanent and completely irreversible.

Ludoteka reserves the right to delete those user registrations that do not comply with the rules of the service.

Likewise, those user registrations that the system already detects that have not been used for a long period will be periodically deleted.

Communication tools

Ludoteka provides users with a range of communication tools (private chat and in-game chat) to facilitate contact between players within the offered games. The service is not responsible for comments and opinions expressed by users to others through these tools, nor for whether or not these users make effective use of them within their intended purpose. Users are solely responsible for their use of these tools and must comply with the platform's rules of conduct.

Game chats

As a supplementary feature to the main game service, players who have confirmed a valid email address have access to in-game chat. These chats include specific tools to disable chat for oneself or for a particular player. This means that if, for any reason, only one player in a game has chat enabled, it will be automatically disabled for everyone.

The use of chat tools to offend or harass other players, or any use that may be considered disrespectful, is prohibited. The system automatically filters out comments that violate this basic rule of good conduct. Players can flag other players' comments as inappropriate. The system may restrict a player's chat access if they repeatedly use language deemed inappropriate and/or if other players rate their comments as such.

Private chats

Players have access to an asynchronous communication tool in the form of private chats with other players. These are ongoing conversations between two players. Private chats are only possible between two players who have tagged each other as friends. Despite being a private context, the basic rules of respect applicable throughout Ludoteka also apply in these private chats, and the same restrictions and moderation measures may be applied in case of non-compliance.

As an asynchronous tool, conversations are saved for a period of time so that they can be consulted by players without both being present at the same time.

The scoring system

The Ludoteka scoring system estimates each player's skill level in each game or mode relative to the other players. Levels and scores are always individual, and in pairs or team games, each player's score is updated separately.

The scores are updated as a result of an elaborate calculation process, whose basic criteria are the same as those generally used in scoring systems associated with games.

The calculation criteria for setting the levels are reflected in the initial reports that are created at the end of each one and that can be consulted for a period of approximately one month.

The technical criteria used for this calculation in the Classical Zone, as well as a more extensive explanation of this valuation system, are explained in more detail on the corresponding help page.

Correct use of the scoring system

As a complementary option to the main gaming service, users can choose to use the scoring system and play matches in which Ludoteka provides an approximate assessment of their skill level based on the results of matches played within Ludoteka itself. This selection is made by the user in each match played through what the game interface refers to as "competitive matches" or "ranked matches." The scoring system, therefore, is the service's assessment of a player's skill level, based on the matches actually played, so that other players can get an approximate idea of the game level of their potential opponents.

Ludoteka determines the criteria for this evaluation. Alongside the technical criteria the system follows, there are rules regarding the proper use of this evaluation system by users. These technical criteria and rules of use together form the rules of the system for evaluating each player's level, as determined by Ludoteka.

Users of the service who choose to play games in which this assessment is made do so by accepting these rules, among which it is worth highlighting the arbitral role of Ludoteka itself when establishing the level assessment.

The points and game levels displayed, as a numerical representation of Ludoteka's rating, are in no way owned by the users, nor do they acquire any specific rights over them. They are not something users earn for themselves or can exchange in any way with each other; rather, they are simply another tool of the service owned by JOKOSARE SL.

In this context, any action aimed at falsely inflating a username's points is strictly prohibited. This includes repeatedly facing opponents who deliberately lose, transferring points from one username to another controlled by the same person by playing games that are clearly not being contested, neglecting the game, disrupting the normal flow of matches, insulting opponents, using computer programs to choose moves, communicating with opponents or teammates in games where secrecy is relevant, and so on. This list is not intended to be exhaustive but merely illustrative, and any other action that the service deems unsportsmanlike and/or intended to distort the skill rating system is also prohibited. In cases where this type of action is detected, Ludoteka proceeds to limit the use of the scoring system and/or reduce the player's score and level and/or apply the sanctioning measures on the account contemplated in the General Terms and Conditions of Contract and any other section of the Service's legal notice.

Ludoteka reserves the right to make any changes it deems necessary, either to the system in general or in specific cases, in order to achieve the objective of the scoring system to accurately reflect the level of play.

Rules of good behavior

At Ludoteka, provocative and disrespectful behavior is unacceptable. Insults, threats, and disparaging remarks are not permitted in any way users communicate with each other or with the service itself. Abandoning games mid-game without reason, deceiving others by constantly changing identities, and attempting to impersonate other players using similar identifiers are also considered disrespectful. In cases of serious or repeated misconduct, the player may be penalized with measures such as the suspension of some of the offered features, or even the temporary or permanent blocking of their username and/or access point, as well as any other usernames linked to that username or access point.

At Ludoteka, the use of usernames that may be offensive, inappropriate, or contrary to the rules of conduct is expressly prohibited. Ludoteka reserves the right to review registered usernames and, at its sole discretion, block their use or temporarily restrict access to the platform until the user changes their username to a more appropriate one. In cases of repeated misuse of usernames by a player, Ludoteka may proceed to permanently block or completely delete their registration.

Ludoteka reserves the right to terminate the contractual relationship and to temporarily or permanently cancel or suspend the registration of any user who violates the established rules of behavior, fair play or chat moderation, without prejudice to the specific measures that affect users of the Ludo+ modality.

Advice

• Protect your nickname with a hard to guess password. Otherwise, you could become the next victim of password theft. You must discard your own and your pet's names, your email address, the place where you live, your date of birth, common words and any information that could be guessed by someone who knows about you. Entering a strange letter or number should suffice. If what happens is that you are afraid of forgetting your own password because it is complicated, do not forget to keep your email address in the registration data, since they will help you to obtain a new one. And delete the messages that indicate the password if you fear that someone with access to your email may steal it.
• Learn different games: the effort to learn the rules of new games and develop strategies to master them is amusing and an excellent mental exercise. Maybe you end up concluding that the games you usually play are still the most entertaining and interesting, but you will surely have enough time to practice them. In addition, Ludoteka makes it easy for you to change games at any given time by following up with your friends without having to agree to go to a different area.
• Try before you subscribe:Before purchasing Ludo+ subscription, make sure that the service pleases you and works properly on your computer.
• Decide whether or not to use the scoring system . If you use it, do not give importance to reaching an high level: the main goal of the scoring system is to provide personal motivation for improvement, and above all to help finding similar skilled players to play balanced games.
• Rest: don't play for a long time. Staying too long in front of the device or screen can be harmful. If you playing continuously consecutive games, you surely will lose concentration and the skill you develop in the game will deteriorate.
• Enjoy it. Ludoteka has been built with the aim to help people taking pleasure, and this is surely what you are looking for. However, under several circumstances you could stop having a good time: the deterioration of the relationship with other players, the frustration caused by defeats, or the boredom caused by repetitions of similar games. If you feel frustrated or unmotivated, and this prevents you from enjoying the use of Ludoteka, our advice is to take a break, stop using the scoring system, change games, or simply stop using the service.